Return and Refund Policy

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BEARWORKS has a 30-day return policy, which means you have 30 calendar days after receiving your item to request for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bearworks.company.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us at info@bearworks.company for any return question/s.

Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:
Certain types of items cannot be returned, like custom made products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 7-14 business days. Please also note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we have approved your return, please contact us at info@bearworks.company or at (813) 990-9327.